This is a comparison photo of a new Cabin Filter comparing it to a used Cabin Filter which the customer paid to get changed supposedly in a previous scheduled service BUT obviously was not.
Now the customer may have paid for it & it wasn't done, or the customer was not charged for it & was not done. Either way it was supposed to have been done at 45000km as part of a scheduled service by a supposedly trusted mechanic who had this client regularly for a long time. Who can you trust to do the job right & charge you fairly & accordingly for what you want & told what you are getting - Fixed @ Franks of course. :)